Native Instruments is bummin' me out man. I bought a crossgrade bundle of their "Komplete 9" software. I got it from Sweetwater. I'm under the impression I'm
entitled to use the crossgrade because I also own Garritan Personal Orchestra.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghjURMvzsbb2Au4xn5yfGUH2qWoU_1BBkaQ025pPfpzwHJ7SjCC50vhxF3PqSkyus9v8EvBcTGRBR44FGEi1Nhdeg7uYOZ433N6gyeTNqd9kQbIyxphwmPnJhqwvJ73z7_kvyuUSMGOJy_/s1600/account+settings.PNG) |
This is merry - go - hoppy me. |
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So I enter my serial number for my crossgrade. And what happens then? |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVnDMK_Lkxtg0rzAZZrcVh900QCEjNhNbFKNpOD5OGXBIuSLxoRkdK2bukUF1qkd7eLFQwntDgIFcX2tZfxxTctrk3lDUzpvJlNQcmiWJeF7-9x8NGMVM8bIIg9qdUK4xhyphenhyphenyT_vIOkw1OU/s1600/errors.PNG) |
Errors galore. My User Account does not have the prerequisite software to help me party down with actually having a registered version of Komplete 9. Sigh. |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgHwigUsMrmMVp_VSrt5hfq4rcvTOMeke_zu__8VX-NjsO4_29zcW9LHIpxAPYeEdK2GD7fT0AraoMxumbEwAfy8lzgjYu21zjtvkXcVx0rYSYPlVkq4HITy3DU0-OJvbzo-fcWAm94wID_/s1600/but+it+does+let+me+download+an+update.PNG) |
I am, however, allowed to download updates, even if I can't register. |
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A quick look at what I have registered. Yup the Garritan Personal Orchestra is on there. But I can't activate Komplete 9. Why not? Who knows? |
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEif9v_bZp9frmjGCuUYTXa5OnGU5ix8x3BBlGB92z7w_CbsVibbLd1qO2rioO69jUOJ6sFMbxhwQMAxfZ8Qt_EJEk5LaY7pj-IlZFSCbwDNK-gxMmLFh6Cpq8Jxxbzj8_YC94j10cDMEgK2/s1600/proof+of+garritan+personal+orchestra.PNG) |
Here I'm just making sure I have Garritan Personal Orchestra. Yup. I sure do. |
So now what? It's been over a day since I submitted my first ticket to Native-Instruments.
Oh and look. Now the online tool says I'm
not qualified for a cross-grade. Interesting. I believe up until yesterday It was saying the opposite.
So if I'm not mistaken, I bought the crossgrade because the website said it would work on my account. And not it doesn't.
This makes bunny cry.
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